Your cart is empty
Welcome, Sign In        First time visitor? Create a New Account

Shipping & Returns

SHIPPING POLICY

Shipping Time: We make every attempt to process and ship your order within 2 Business days. Most orders are shipped within 1 business days. Orders placed after 2 P.M. Eastern time are considered to have been placed on the next day. Orders purchased on on non-business days (US Holidays, Sat & Sun) will not be processed or shipped until the next business day..

Shipping Method: We use UPS Ground, FEDEX or USPS for all shipments. Your shipment total is calculated BEFORE any promotional coupons, deductions, and taxes.

Delivery Schedule:
The estimated delivery schedule is for delivery to US 48 Continental States.

  • Economy shipping: 710 business days after shipping. Free shipping for order of $25 or more.
  • Standard shipping: 57 business days after shipping.
  • 3 Day: 3-4 Business Days after shipping.
  • 2nd Day: 2-3 Business Days after shipping. Please note that a signature may be required upon delivery for 2nd Day shipments.
  • Next Day: 1-2 Business Day after shipping. Please note that a signature may be required upon delivery for 2nd Day shipments.
  • P.O.Boxes Service: 2-5 business days after shipping. Express delivery is not available and delivery times are not guaranteed.
  • APO/FPO Delivery Time: Shipped Standard Ground, delivered within 10 business days after shipping. Express delivery is not available.
  • ALASKA, HAWAII, AND US TERRITORIES: We ship to Alaska, Hawaii and the Territories via UPS Ground, 2nd Day Air, and Next Day Air. Regretfully, for these destinations, 3 Day Select is not an available option.
  • Puerto Rico & U.S. Territories: Standard delivery within 21 to 30 business days.
  • International Shipping: We also offer shipping to the following international countries: Taiwan and Canada. International orders are sent via USPS. Please note there may be country restriction on certain items, and any Custom fee or Import duty is the responsiblity of the buyer.

Shipping Rates: We offer Free Economy shipping to 48 US continental states for order of $25 or more. Other shipping rates are based on the total weight of your order and your location. To get a shipping quote When ordering online, simply place the items you wish to order in the shopping cart and use our convenient Shipping Estimator to view the cost for a wide variety of shipping methods. Shipping charges are nonrefundable for the following packages: Returned Packages, Unclaimed Packages or Undeliverable Packages. The only exception is when it is our error in shipping.

If you have any additional questions about your shipment or need immediate attention, please contact I-Wen Naturals Customer Service at CustomerService@IwenNaturals.com.

RETURN POLICY

Although we hope you never have a problem with any of our products, if you would like to return them for any reason, please contact us at CustomerService@IwenNaturals.com for an RMA number no later than 10 days from the time you received the item. Please also let us know what the problem is so that we can make improvement in future.

The returned item must be shipped within 3 days of receiving RMA number. The costs of returning goods to us shall be paid by you. It must be send insured for the full amount and have delivery confirmation. This is your responsibility, until we receive the item, you are liable for the cost and the item.

Original shipping charges are not refundable. Please allow six to eight weeks to receive your refund or exchange, or up to two billing cycles for your credit to appear on your credit card statement.

If goods arrived damaged please keep the box(es) and all packing materials. Damage claims must be filed within 10 days of delivery so please check your order for damage when it arrives.

Please note that when returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.

Order cancellations must be made within 24 hours of the order. Cancellations made after the order has shipped will not be honored.

From time to time, we may be out of stock of an item, and Items will be backordered. If we must place an item on Backorder, you will be notified, and you will have the option to cancel the backorder. Items that cannot be shipped within 20 days will be refunded, and the backorder will be automatically cancelled.